Warby Parker Reviews

2.6

/5.0

45 customer reviews

31 %

reviewers recommend

Warby Parker

Warby Parker, known for its eyeglasses, sunglasses, and contacts, is rated 2.6 out of 5. The rating reflects how fashion-conscious and budget-savvy consumers view their experience with Warby Parker. Reviews of Warby Parker are verified before publication.

How would you rate Warby Parker?

45 Reviews on Warby Parker

by Tamara F.

Sep 15, 2022

Pretty expensive and not great quality

Pretty expensive and wasn’t happy with fit. I waited too long to return which was my fault. Ordered another pair And wanted to use promo but they wouldn’t accept it. There are definitely less expensive high quality providers out there

by Kristina

Sep 01, 2022

I am totally disappointed with WB…

I am totally disappointed with WB glasses, i spent 450$ on glasses but it is worse than my previous 250$ Prada. WB eye glasses i bought after 3 hours really hurt back of my ear. Now, it has put a scratch. So tight, quality is aweful. When you clean lens with a cloth, lens makes weird noises as if they will fall out. Really looks like 15$ glasses you can get from Walmart. I will never recommend these guys. 2 star only because staff was friendly. Otherwise this company deserves 1 star for expensive, low quality frames.

Updated: they adjusted it for free. Customer service was good at resolving the issue. But quality of lens where it is attached to frame still makes cracking sound when you clean even gently

by Ted Richards

Aug 27, 2022

I can't stop those annoying spam…

I can't stop those annoying spam emails!
keep pressing those "UNSUBSCRIBE" email links, and nothing helps!
What a nightmare!!
I will never buy or revisit this website!

by Carter Daniels

Aug 24, 2022

Ridiculous waiting periode

I was very excited about my new glasses only to find out two weeks later that they try to upsell me and totally ignored my original order.

Grade: F

by Robert P.

Aug 14, 2022

Crazy expensive

Was looking for reasonable priced glasses. Warby Parker is definitely not that. They wanted more than $400 for 1 pair of glasses plus the cost of the exam. I got 2 pair at boscov for a little over $300 with the exam

by Andre940

Aug 12, 2022

Bad progressives & fraudulent use of my credit card

Bought my glasses in the WP store so they could measure my pd accurately for progressives. I have many years of experience wearing progressive lenses, and value good vision. When the glasses came the lens quality was poor with a very narrow field of vision. Returned them and paid the high price elsewhere for quality lenses.

While in the WP store, friendly employees also offered to mark my pupils on another pair I was considering and put them aside until I received the first pair. They said when I received my glasses I would surely want another pair and then I could just call to order them. I was quite clear that I was not ordering the additional glasses. Imagine my surprise when the unauthorized pair arrived a few days after the glasses I did order! They had saved my credit card number and used it to put in the order without my permission.

When I requested the return label, the WP site asked why and I explained my two issues. I expected they would respond regarding the credit card fraud, at least, but so far nothing.

by Nora198

Aug 08, 2022

Really took care of me

My original pair of glasses got scratched up by a nail file. I was devastated, especially since I work from home and need my glasses for work. My glasses were just over a month out of warranty. I emailed them asking if there was any way they would make an exception and repair my glasses. I explained that I'm facing severe financial hardship and needed my glasses for work. I always got a super speedy response, each time from someone new, and EVERYONE was kind! They decided to replace my glasses for free even though the warranty had expired. They said "We know how hard these past few years have been in everyone, and we want to help." I don't think I've ever received better customer service. I really and truly appreciated this. I'd recommend them through and through and order with them again some day.

by Emma Weaver

Aug 03, 2022

Quality frame, hassle free with competitive prices!

Several family members have shopped at Warby Parker and their glasses are impressive as far as quality of workmanship and aesthetics are concerned. I ordered my first pair and was pleased with the ease of the Home Try On and ordering online. I have purchased glasses and contacts from several high end optical stores as well as both Sam's and Costco. I will continue to use WP for my vision needs. If you haven't tried them yet, I suggest you do and see for yourself!

by Judith M.

Jul 27, 2022

The most uncomfortable glasses

As another reviewer below wrote, the adjustment process is a pain and not worth the trouble. The most uncomfortable (but stylish) glasses which never seem to fit. I have two of their glasses but never again. The overall cost at Warby Parker may initially seem less, but don't be fooled. With multiple adjustments needed, because somehow the staff never seems to get it right in one go, or even having to send back the glasses for an exchange, the time and effort adds up. NOT WORTH IT! My time is precious. Also, NEVER order their progressive lenses online. Just does not work. My two cents: look elsewhere.

Tip for consumers:
If you want progressive lens, get in-store service (do not use the app). If you need adjustments, get in-store service (do not watch the video which describes how to do it at home – even the staff at Warby Parker said that the video method does not work!). Service is generally great; the frames and fit are horrible. The material is really hard and will give wearers a headache unless it is properly adjusted, and the adjustment is a pain.

by Johnston261

Jul 25, 2022

WP Fort Lauderdale

I recently visited the Fort Lauderdale shop for a pair of glasses. The staff was super friendly and extremely helpful! I am indecisive and they helped me make the perfect selection. The process of uploading my prescription was easy and the glasses arrived on time. What a pleasant experience!

Warby Parker Q&A

Why do your coatings wear off starting after a year. My glasses are now 2 years old with hardly a scratch but I can barely see out of them!

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hello what is the average price after the lenses are included?

$95-$145 for single vision depending on the frame material.

by Pauline Burton - April 03, 2018

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i have progressive lenses. i would like to see some reviews on experiences with these type lenses

Save the heartache and go to a better provider. I ordered progressives and could not see out of them. I went back 5 times and they wouldn't correct the lenses. After the first 3 visits, they made me go back to the Optometrist to check the prescription. I did that, and they still said the problem was the prescription, so I went to another optometrist who also said the prescription was good. When I took that info back to Warby Parker, the said they can't make glasses for me. I asked for my money back and am still waiting.

by Leon - May 04, 2019

I ordered progressive lenses from WP and felt the quality of the lenses were poor. The lenses had such a narrow focal point while reading it made the glasses impossible to use on a daily basis. I had no issues with the frames, but unfortunately I facilated and did not ask to have the lenses replaced in a timely manner. I did go to a local optical lab to have the lenses replaced and the owner could not tell the brand of lenses WP used. He stated that if the lenses were from a traditional manufacturer i. E. Essilor, Carl Zeiss, Hoya, etc., he would have recognized them. My replacement Essilor lenses had 3 times wider focal viewing area. I may purchase frames from WP in the future but most certainly not progressive lenses.

by Curtis D. - March 16, 2019

I ordered, apprehensively, my progressive lenses from the WP store in Grand Central station. The lenses were absolutely perfect... no problem at all.

by Raymond257 - February 24, 2018

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how can I get the right lenses for progressive as I am a senior --- is it just about the PD? pupillary distance measurement- and I don't know if I can do that on line with a credit card as the website says. The closest store to me is in NYC which is 75 miles away and a 2hr train ride so not an option.. what info would you need to make sure they are made correctly?

A local eye doctor could perform this measurement for you and then you can submit it online

by Carmen Edwards - March 24, 2017

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How long after you select frame and send your prescription does it take for glasses to arrive?

I did not pay for expedited shipping. I ordered my glasses on a Friday and they arrived the following Thursday.

by Frances W. - June 27, 2019

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